Find the Mac address and IP address for your network adapter

This section describes how to find the MAC address for your network adapter to either do MAC Filtering or MAC address Cloning for your ISP. You can also find the IP address of the computer you are on. The LAN IP address is used for Filtering, Forwarding, and DMZ. Follow the steps below to find the MAC address for your adapter in Windows 95, 98, Me, NT, 2000, and XP. Windows 98 and Me have two different ways of obtaining MAC address as shown below.

For Windows 95, 98, and Me

1. Click on Start, Run, and in the Open field, enter "winipcfg" and press Enter key or press OK button.
   
   
   
   
2. When the IP Configuration window appears, select your network adapter you are using to connect to the Router using a CAT5 network cable.
   
   
   
   
3. Write down the Adapter Address shown. This is the MAC address for your network adapter. This will be shown as a hexadecimal (numbers and letter to represents a value) assigned to this adapter. In this example, the MAC address has been hidden to avoid duplicate MAC address on the Internet and LAN (00-00-00-00-00-00). This format is XX-XX-XX-XX-XX-XX. The X will be 0-9 or A-F. This is what you will use to either do MAC address cloning or MAC filtering.
   
   
   
   
   

The example above shows the LAN IP address as 192.168.1.100. Your computer may show something different. Click the More Info button to get the DNS IP address.

For Windows 98, Me, NT, 2000, XP

These steps below show the alternative way of obtaining LAN IP address and MAC Address for your network adapter

1. Click on Start, Run and in the Open field, type in "cmd" and press Enter or click OK button.
   
   
   
   
   
2. In the command prompt, type "ipconfig /all" to get the Physical Address which is synonymous to MAC address as shown below.
   
   
   
   
   
   
3. Write down the Physical Address as shown above. This is the MAC address for your network adapter. This will be shown as a hexadecimal (numbers and letter to represents a value) assigned to this adapter.

In this example, the MAC address has been hidden to avoid duplicate MAC address on the Internet and LAN (00-00-00-00-00-00). This format is XX-XX-XX-XX-XX-XX. The X will be 0-9 or A-F. This is what you will use to either do MAC address cloning or MAC filtering.

The example above shows the LAN IP address as 192.168.1.100. Your computer may show something different. When entering the information to the router, you will be entering the 12-digit MAC address in this format XXXXXXXXXXXX without the dashes for the Mac filtering as shown below:

When entering information for MAC Address cloning, enter the 12-digit MAC address as shown below. For more information, check the section MAC Address Clone for description of this tab.

Setting a static IP address

The router by default, assign an IP address range of 192.168.1.100 to 192.168.1.150 using DHCP server on the router. To set a static IP address, you can only use the range 192.168.1.2 to 192.168.1.99 and 192.168.1.151 to 192.168.1.254. Each PC or network device that uses TCP/IP must have a unique address to identify the PC or network device in a network. If the IP address is not unique to a network, windows will generate an IP conflict error message. You can assign a static IP address to a PC by the following:

For Windows 95, 98, Me:

1. Click on Start, Settings, Control Panel and double click on Network.
   
   
2. In The following network components are installed, select TCP/IP-> associated with your network adapter. If you only have one network adapter installed, you will only see one TCP/IP with no association to a network adapter. Highlight it and click the Properties button.
   
3. In the TCP/IP properties window, select the IP address tab and select Specify an IP address and enter the IP address that is unique to the other computer connected to the same network as the router. Look at the beginning of this section for the possible IP address you can use. Make sure that each IP address is unique for each PC or network device.
   
4. Click the Gateway tab and in the New Gateway prompt, enter the gateway 192.168.1.1, which is the IP address of the Cable/DSL Router. Click the Add button to accept the entry.
   
5. Click the DNS tab and make sure DNS Enabled option is selected. Enter the Host and Domain name (e.g. John for Host and home for Domain). Enter the DNS entry provided by your ISP. If you ISP has not provided the DNS IP address, contact your ISP to get that information or go to the respective ISP website for the information.
   
6. Click the OK button in the TCP/IP properties window and click Close or OK button for the Network window.
   
7. Restart the computer when asked.
   
   

For Windows 2000:

1. Click on Start, Settings, Control Panel and Double click on Network and Dial-Up Connections.
2. Right click on the Local Area Connection that is associated with the network adapter you are using and select the Properties option.
3. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP) and click the Properties button. Select Use the following IP address option.
4. Enter the IP address that is unique to the other computer connected to the same network as the router. Look at the beginning of this section for the possible IP address you can use.
5. Enter the Subnet Mask at 255.255.255.0
6. Enter the Default gateway at 192.168.1.1 (router's IP address).
7. Toward the bottom of the window, select Use the following DNS server addresses and enter the Preferred DNS server and Alternative DNS server that were provided by your ISP. Contact your ISP or go on the respective website for the information.
8. Click the OK button in the Internet Protocol (TCP/IP) properties window and click the OK button in the Local Area Connection Properties window.
9. Restart the computer, if asked.

For Windows XP

1. Click on Start, Control Panel and switch your view to classic view. If you see Switch to Classic View on the top left of the windows, then click on the link to switch to classic view. Otherwise, continue with the procedure.
2. Double click on Network Connections.
3. Right click on the Local Area connection that is associated with the network adapter you are using and select the Properties option.
4. In the This connection uses the following Items box, highlight Internet Protocol (TCP/IP) and click the Properties button.
5. Select Use the following IP address option.
6. Enter the IP address that is unique to the other computer connected to the same network as the router. Look at the beginning of this section for the possible IP address you can use.
7. Enter the Subnet Mask at 255.255.255.0
8. Enter the Default gateway at 192.168.1.1 (router's IP address).
9. Toward the bottom of the window, select Use the following DNS server addresses and enter the Preferred DNS server and Alternative DNS server that were provided by your ISP. Contact your ISP or go on the respective website for the information.
10. Click on the OK button in the Internet Protocol (TCP/IP) properties window and click the OK button in the Local Area Connection Properties window.

For Windows NT 4.0:

1. Click the Start, Settings, and Control Panel and double click the Network icon.
2. Click the Protocol tab and double click on TCP/IP Protocol.
3. When the window appears, make sure you have selected the correct Adapter for your network adapter.
4. Select Specify an IP address and enter the IP address unique to the other computer connected to the same network as the router.
5. Enter the Subnet Mask at 255.255.255.0
6. Enter the Default Gateway 192.168.1.1 (router's IP address).
7. Click the DNS tab and Enter the Host and Domain name (e.g. John for Host and home for Domain). Under DNS Service Search Order, Click the Add button. Enter the DNS IP address in the DNS Server field and click the Add button.
8. Click the OK button in the TCP/IP Protocol properties window and click on the Close button in the Network window.
9. Restart the computer, if asked.

Test your Connection

Check your TCP/IP settings

1. For Windows 95, 98, Me
   Refer to the section on TCP/IP in the User guide for details. Make sure the settings is set for Obtain IP address automatically.
2. For Windows 2000:
   1. Click on Start, Settings, Control Panel and Double click on Network and Dial-Up Connections.
   2. Right click on the Local Area Connection that is associated with the network adapter you are using and select the Properties option.
   3. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP) and click the Properties button. Make sure that Obtain an IP address automatically and Obtain DNS server address automatically is selected.
   4. . Click the OK button in the Internet Protocol (TCP/IP) properties window and click the OK button in the Local Area Connection Properties window.
   5. Restart the computer, if asked.
3. For Windows XP
   1. Click on Start, Control Panel and double click on Network connections.
   2. Right click on the Local Area connection that is associated with the network adapter you are using and select the Properties option.
   3. In the This connection uses the following Items box, highlight Internet Protocol (TCP/IP) and click the Properties button. Make sure that Obtain an IP address automatically and Obtain DNS server address automatically is selected.
   4. Click on the OK button in the Internet Protocol (TCP/IP) properties window and click the OK button in the Local Area Connection Properties window.
4. For Windows NT 4.0:
   1. Click the Start, Settings, Control Panel and double click the Network icon.
   2. Click the Protocol tab and double click on TCP/IP Protocol.
   3. When the window appears, make sure you have selected the correct Adapter for your network adapter and set for Obtain an IP address from a DHCP server.
   4. Click the OK button in the TCP/IP Protocol properties window and click on the Close button in the Network window.
   5. Restart the computer, if asked.

Open a Command prompt.

1. For Windows 95, 98, and Me, please click on Start, Run and in the Open field, type in "command" and press Enter key or click OK button.
2. For Window NT, 2000, and XP, please click on Start, Run and in the Open field, type in "cmd" and press Enter key or click Ok button.

In the command prompt, type in "ping 192.168.1.1" and press the Enter key.

1. If you get a reply, the computer is definitely connected to the router.
2. If you did NOT get a reply, please check the cable and make sure your TCP/IP settings for your network adapter is set for Obtain an IP address automatically.

In the command prompt, type in "ping (WAN IP Address)" and press the Enter key. The WAN IP Address can be found in the web interface of the router. For example, if your IP address is 1.2.3.4, you would enter "ping 1.2.3.4" and press the Enter key.

1. If you get a reply, the computer is connected to the router.>
2. If you did NOT get a reply, try from another computer to verify the computer is not the cause of the problem.

In the command prompt, type in "ping www.yahoo.com" and press the Enter key.

1. If you get a reply, the computer is connected to the Internet. If you can not open a web page, try a different computer to verify the computer is not the cause of the problem.
2. If you did NOT get a reply, there may be a problem with the connection. Try from another computer to verify the computer is not the cause of the problem.

I am not getting an IP address on the WAN with my Internet connection

1. Refer to the Testing your connection section to verify that you have connectivity.
2. Please see the section Finding MAC address and IP Address to register your network adapter your ISP registered when first installed.. Also look at the MAC Address Cloning section of the user guide for details.
3. Make sure you are using the right WAN settings. Contact your ISP to see if you have DHCP, Static, or PPPoE (commonly used by DSL consumers). Please refer to the section on setup referring to the WAN settings.
4. Make sure you have the right cable. Check to see if the WAN column has a solid light on the Link LED.
5. Make sure the cable connecting from your cable or DSL modem is connected to the router WAN port. Verify that the status page of the router shows a valid IP address from your ISP.

I am not able to access the router's web interface setup page.

1. Refer to Testing your connection to verify that you are properly connected to the router.
2. Refer to Finding MAC address and IP address section to verify that you got an IP address, Subnet Mask, Gateway, and DNS.
3. Set a static IP address on your system; refer to the section on assigning static IP address.
4. Refer to Remove Proxy settings or dial-up popup (PPPoE users).

I can't get my VPN working through the router

1. Access the router's web interface by going to http://192.168.1.1 or the IP address of the router and go to the Advanced->filter tab.
2. Make sure you have IPsec pass-through and/or PPTP pass-through enabled.
3. VPN's that use IPSec with the ESP (Encapsulation Security Payload known as protocol 50) authentication will work fine. However, only one IPsec session will work through the router.
4. VPNs that use IPSec and AH (Authentication Header known as protocol 51) are incompatible with the router. AH has a limitations to NAT standards.
5. Change the IP address for the router to another subnet. The purpose is to avoid the VPN IP address to your local IP address. For instant, if your VPN server assigns an IP address 192.168.1.X (X is a number from 1 to 254) and your local LAN IP address is 192.168.1.X, the router will have difficulties routing the information to the right location. If you change the router's IP address to 192.168.2.1, which should solve the problem. This can be done in the setup tab of the web configuration screen. If you assigned static IP address to PCs or network devices you need to change the IP address accordingly to 192.168.2.X (X being a unique IP address in a network).
6. VPN may require port 500/UDP packet to be passed to the PC connecting to IPSec server. Refer to the How do I setup online game hosting or use other Internet applications for details.

How do I use setup a server behind my router?

Having a server like web, ftp, or mail server, you need to know the respective port number they are using. For example, port 80(HTTP) is used for web, port 21(FTP) is used for FTP, and port 25(SMTP outgoing) and port 110(POP3 incoming) is used for mail server. You can get more information by viewing the documentation provided by the server you installed. Follow the steps below to setup Port forwarding in the router's web interface. We will be setting up web, ftp, and mail server.

1. Access the router's web interface by going to http://192.168.1.1 or the IP address of the router and go to the Advanced->Forwarding tab.
2. Enter an arbitrary name for the Customized Application. Make up whatever name you want to call it.
3. Enter the Ext. Port range of the service you are using. For example, if you have a web server, you would enter the range 80 to 80.
4. Check off the protocol you will be using, TCP and/or UDP.
5. Enter the IP address of the PC or network device that you want the port serves to go to. For example, if the web server is network adapter IP address is 192.168.1.100, you would enter the 100 in the field provided. Check the section on Finding MAC address and IP address for your network adapter for details.
6. Check off the Enable on the port services you want to use. Consider the example below:

How do I setup online game hosting or use other Internet applications?

If you want to play online games or use Internet applications, most will work without doing any port forwarding or DMZ hosting. There may be cases where you want to host an online game or Internet application. This would require you to set up the router to allow incoming packets or data to a specific computer. This also applies to the Internet Application you are using. The best way to get the information on what port services to use is to contact or go to the website of the online game or application you want to use. Follow the steps below to setup an online game hosting or use other Internet Application:

1. Access the router's web interface by going to http://192.168.1.1 or the IP address of the router and go to the Advanced->Forwarding tab.
2. Enter an arbitrary name for the Customized Application. Make up whatever name you want to call it.
3. Enter the Ext. Port range of the service you are using. For example, if you want to host Unreal Tournament (UT), you would enter the range 7777 to 27900.
4. Check off the protocol you will be using, TCP and/or UDP.
5. Enter the IP address of the PC or network device that you want the port serves to go to. For example, if the web server is network adapter IP address is 192.168.1.100, you would enter the 100 in the field provided. Check the section on Finding MAC address and IP address for your network adapter for details.
6. Check off the Enable on the port services you want to use. Consider the example below:

Once completed with the configuration, click the Apply button and then the Continue button.

I can't get the Internet game, Server, or application to work, what do I do now?

If you are having difficulties getting any Internet game, server or application to function properly, consider exposing one PC to the Internet using DeMilitarized Zone (DMZ) hosting. This option will allow you to run applications that require just too many ports or you are not sure which port services to use. Make sure you disable all the forwarding entries if you want to successfully use DMZ hosting. Forwarding has priority over DMZ hosting. Another words, anything that comes in the router will be check by Forwarding and then if that port number is not forwarded, it will send it to whatever PC or network device you set for DMZ hosting. Follow the steps below to set DMZ hosting:

1. Access the router's web interface by going to http://192.168.1.1 or the IP address of the router, enter the password admin and go to the Advanced->Forwarding tab.
2. Disable or remove the entry you forwarded. Keep these information if you want to use it at a later time.
3. Click the DMZ hosting tab.
4. Enter the network adapter's IP address you want exposed to the Internet. This will bypass the NAT firewall for that computer. Please refer to the section Finding MAC address and IP address for your network adapter for details on getting an IP addresss.

Once completed with the configuration, click the Apply button and then the Continue button.

Password prompt always appears when saving settings to the router or I forgot my password

Reset the router to factory default by pressing the Reset button for 30 seconds and release. If you are getting prompted for a password, try the following step:

1. Access the router's web interface by going to http://192.168.1.1 or the IP address of the router, enter the password admin and click the Password tab.
2. Enter another password in the Router Passsword prompt and on the second field to confirm the password.
3. Click the Apply and the Continue button.
   
   Remove proxy settings or Dial-up popup (PPPoE users)

   If you have proxy settings, you need to disable this from your computer. Because the router is the gateway for the Internet connection, the computer does not need any proxy settings to gain access. Please follow the directions below to verify that you do not have any proxy settings and the browser you use is set to connect directly to LAN.

   1. For Microsoft Internet Explore 5.0 or higher:
      1. Click Start, Settings, Control Panel, and double click on Internet Options.
      2. Click the Connections tab.
      3. Click on the LAN settings button and remove anything that is checked.
      4. Click OK button to go back to the previous screen.
      5. Click on the option Never dial a connection. This will remove any dialup popup for PPPoE users.
   2. For Netscape 4.7 or higher:
      1. Open the Netscape Navigator and click Edit, Preferences, Advanced, and proxies.
      2. Make sure you have Direct connection to the Internet selected in this screen.
      3. Close all the windows to finish.

   How do I set this router to factory default to start over?

   Find the reset button and hold the button for up to 30 seconds. This will remove Password, forwarded, or any other settings on the router to factory default. This would be as if you just purchased this product.

   Once completed with the configuration, click the Apply button and then the Continue button.

   How do I upgrade the firmware?

   In order to upgrade the firmware with the latest features, you need to go to the Network Everywhere website and download the latest firmware at www.networkeverywhere.com. Follow the steps below:

   1. Go to Network Everywhere website at http://www.networkeverywhere.com and download the latest firmware.
   2. Follow the steps in the user guide on Upgrading the Cable/DSL Router's firmware.

   Firmware upgrade failed or the Diag LED is flashing

   There are several reasons why the upgrade fails. Follow the steps below:

   1. If the firmware upgrade failed, try using the TFTP program that came with the firmware. Follow the instructions provided with the firmware.
   2. Set a static IP address on the PC, refer to the section on setting static IP address. Set the following IP address settings for that computer:

      IP Address: 192.168.1.50
      Subnet Mask: 255.255.255.0
      Gateway 192.168.1.1

   3. Perform the upgrade using the TFTP program or the web interface under the Help tab of the router.

   My DSL services PPPoE is always disconnecting

   PPPoE by nature is not a "dedicated connection". The DSL Internet Service Provider can disconnect the service after a period of inactivity, just like the normal phone dial-up connection to the Internet. There is an option to Keep Alive. This may not ways work, so you may need to re-establish connection.

   1. Go to the web browser to connect to the router at http://192.168.1.1.
   2. Enter the password, if asked.
   3. In the Setup tab, select the option Keep Alive and set for 20 for redial option.
   4. Click Apply and Continue.
   5. Click the Status tab and click on the Connect button.
   6. You may see the login status as Connecting. Press F5 key to refresh the screen, until you see Connected.
   7. Click the Apply and Continue button to continue.

   Follow step 5 to 7 to re-establish connection.

   I can't access my email, web, VPN, or getting corrupted data from the Internet

   Configuring the Maximum Transmission Unit (MTU) adjustment may be needed. By default, the MTU is set for 1500. For most DSL user, it is strongly recommended to use MTU 1492. If you are having some difficulties, try the following steps:

   1. Go to the web browser to connect to the router at http://192.168.1.1.
   2. Enter the password, if asked. Default is admin
   3. Click the Advanced -> Filter tab.
   4. Look for the MTU option and select Enable and enter the Size. Try the following:

      1492
      1462
      1400
      1362
      1300
      

   5. Click the Apply and Continue button to continue.

   How do I use Port Triggering?

   Port triggering looks at the outgoing port services used and will trigger the router to open the port depending on what Port the Internet applications uses. Follow the following steps:

   1. Go to the web browser to connect to the router at http://192.168.1.1.
   2. Enter the password, if asked. Default is admin
   3. Click the Advanced -> Forwarding tab and click the Port Trigger button.
   4. Enter the an arbitrary Application Name.
   5. Enter the Triggered Port Range. Check with your Internet Application provider for more information on what the outgoing port services it is using.
   6. Enter the Incoming Port Range. Check with your Internet Application provider for more information on what the incoming port services required by the Internet Application.