Problem 1: Windows doesn’t detect new hardware with the Fast Ethernet Card hardware installed, or it continues to detect the card each time you restart your PC.

Solutions
You might not have inserted the PCI card correctly or securely into the appropriate slot of your computer. Check that the card is securely inserted into the appropriate slot.

The motherboard in your system might not be Plug-and-Play compatible, your PC’s Plug-and-Play settings may not be enabled, or the motherboard may have Plug-and-Play options not supported by Windows 95/98. If you are not sure, contact your PC’s manufacturer.


Problem 2: Windows can’t locate the driver for the Fast Ethernet Card device.

Solutions
You may have inserted the wrong diskette into your PC’s drive.

The diskette may be defective or files may be missing. Make sure the disk has a few files in a:\ starting with the letters nc or a folder called Win95 for Window 95 or Win98 for Windows 98.


Problem 3: The Windows Logon screen doesn’t appear after you restart your computer.

Solutions
Click on Start, Shut Down, then Close All Programs and Logon as a Different User, (in Windows 98, select Log Off). If this doesn’t solve the problem, your PC’s manufacturer may have disabled Windows’ networking. Contact your computer’s manufacturer for help.


Problem 4: After entering a username and password, a window appears that reads, “No Domain Server could be found to validate your Username and Password.

Solution
Click on Start, Settings, Control Panel. Double-click on Network. Click on the Configuration tab. Under The Following Network Components are installed box, highlight Client for Microsoft Networks and click on the Properties button. Once you are in the Client For Microsoft Networks Properties window, make sure that Log on to Windows NT Domain is unchecked. Once you have made sure that it is unchecked click on the OK button and restart your computer.


Problem 5: On the Access Control Tab, User Level Access is selected, but Shared Level Access is grayed out and not accessible.

Solutions
You previously had your primary network logon set to Client for Netware Networks. On the Configuration Tab of the Network Properties window, make sure that your primary network logon is set to Client for Microsoft Networks.


Problem 6: In Network Neighborhood you can only see your self and no other computers on the network.

Solutions
Make sure that the cables are connected correctly. Make sure you are getting Link or Activity lights on both the Fast Ethernet Card and your hub. Try changing to a new cable that you know is working.

Your workgroup name may be different from other computers on your network. Make sure each PC on the network is using the same workgroup name and protocol.


Problem 7: In Network Neighborhood, you can see all other computers on the network but not yourself, and all other computers can see each other and not your computer.

Solutions
You may have not have enabled File and Printer Sharing. To do so, go to Windows 95 or 98 installation.


Problem 8: Network Neighborhood is Empty.

Solutions
Verify that your Microsoft Client is installed. See the Windows 95 or 98 setup instructions in this guide for directions. Verify that you have logged in correctly.


Problem 9: You receive DHCP Errors in Windows.

Solutions
Remove the TCP/IP component from Windows’ networking. To do this, click on Start, Settings, Control Panel, then double-click on Network. Click once on the component entry with the words TCP/IP and Network Everywhere or TCP/IP on its own, then click on the Remove button. Click OK when finished and restart your PC.

If you are connecting to a DHCP server, check your cabling and connection. If you require TCP/IP to be installed, check with your network administrator or your Windows documentation for proper settings.


Problem 10: In Network Neighborhood you can only see computers running the same operating system as your computer (eg. Your PC is running Windows 95 and it can only see other Windows 95 computers and not any computer running Windows 98).

Solution
Click Start, Find, Computer and type the name of the computer in the window that comes up and click Find Now.

Now make sure that the you are using the same protocol(s) and workgroup name on the 95 and 98 computers. To do this, click Start, Settings, Control Panel on two computers running different Windows operating systems. Click on the Network icon, choose the Configuration tab, then click on the Identification tab for Workgroup settings. Compare the protocols on both computers and make sure that they are the same. If any protocols are missing, refer to page 47 to install any needed protocol(s). If all computers are using the same protocol(s) and Workgroup name, and Windows 95 computers can't see Windows 98 computers, enable NetBIOS on all the computers using Windows 95 and 98. Follow these instructions:

The IPX/SPX-compatible protocol should be installed on all Windows computers (see page 47 if you need to add this protocol).

Bring up the properties of the IPX/SPX-compatible protocol by clicking on Start, Settings, Control Panel, then Network. Choose the Configuration tab and highlight IPX/SPX-compatible Protocol. Click on Properties. Now, to install NetBIOS, click on the NetBIOS tab.

Put a check next to I want to enable NetBIOS over IPX/SPX. Click OK, then OK again. Windows will copy the appropriate files to your computer. When it is finished, restart your computer. Be sure to do this on all of your computers that are having trouble seeing your entire network.


Problem 11: The workgroup, protocols, cabling and driver are all working properly, but the PC uses an AMD processor and it can only see itself in network neighborhood.

Solutions:
In some instances with PCs using AMD processors, the IRQ assigned to the card by the BIOS (as it gets listed on the bootup screens of most PCs) doesn't correspond to the IRQ assigned by Windows. This can be fixed by disabling the IRQ holder for PCI Steering in the Windows Device Manager. Refer to your PC's documentation for instructions or you can follow the suggested instructions below. Keep in mind that this procedure will vary depending on your computer’s configuration.

Click on Start, Settings, Control Panel, and open System. Click on the Device Manager tab. Open System Devices, then PCI Bus.

Click on the IRQ Steering tab. Remove the check from Use IRQ Holder for PCI Steering and click OK. Windows will ask you to restart the PC (if it doesn’t ask you, then reboot the PC manually).

After the computer boots up, Windows will try to redetect the PCI Steering. Continue rebooting the PC until Windows stops detecting new hardware and settings for PCI Steering. This normally takes a total of four reboots.

Manually Installing the Network Components in Windows

There may be times when you might need to manually install missing Windows networking components.

1. Click on Start, Settings, then Control Panel.

2. Double-click the Network icon. The Network window appears.

3. Click on the Configuration tab. Make sure that the following network components are installed:

Client for Microsoft Networks
Client for Netware Network
Network Everywhere Fast Ethernet Adapter (NC100)
IPX/SPX-compatible Protocol
NetBEUI

There may be other components listed in addition to the ones shown above. If any of the above components are missing, add them as follows:

Client for Microsoft Networks

If you plan on connecting to an NT file server or peer-to-peer network, click on the Add button. Highlight Client and click on Add. Select Manufacturer and choose Microsoft. In the Network Client box, highlight Client for Microsoft Networks and click OK.

Client for Netware Networks

If you plan on connecting to a Novell NetWare workstation, click on the Add button. Highlight Client and click on Add. In the Network Client window, select Manufacturer and choose Microsoft. Click OK.

IPX/SPX-compatible Protocol

Click on the Add button. Choose Protocol and click on the Add button. Select Manufacturer and choose Microsoft. Under the Network Protocol box, highlight IPX/SPX-compatible protocol. Click OK.

NetBEUI

Click on the Add button. Select Protocol, then click on Add. Under Manufacturer, highlight Microsoft. Under Network Protocol, highlight NetBEUI. Click OK.

4. If you had previously attempted to install the Fast Ethernet 10/100 Network Card under Windows, please return to the setup now. Go to page 11 for Windows 98 and page 20 for Windows 95 and follow the instructions.

If you need to install the TCP/IP protocol, refer to your system administrator or your Windows 95 documentation. Network Everywhere does not provide technical support for the configuration or troubleshooting of the TCP/IP protocol.

Before You Begin

Each Fast Ethernet 10/100 Network Card is equipped with an RJ-45 network port that automatically adjusts to either 10Mbps or 100Mbps speeds at any duplex. Also known as NWAY technology, the card's auto-sensing mechanism allows you to attach your computer to either Fast Ethernet (also known as 100BaseTX) or regular 10BaseT Ethernet network segments of any duplex without any special hardware or software settings required.

The card should only be used with RJ-45, twisted-pair cabling. 10BaseT and 100BaseTX cabling is available in a number of different grades. For best results, we recommend using 8-wire, category 5 unshielded twisted-pair for both 10BaseT and 100BaseTX network segments, although category 3 can be used for 10BaseT segments successfully.

The cable that runs from your computer's Fast Ethernet card to your hub or switch should not exceed 100 meters (328 feet) in length.

Both Category 3 and Category 5 twisted-pair cabling can be purchased from most computer stores, or if you prefer, you can crimp your own cables. See page 42 for wiring information.

Whether you're building a 10Mbps or 100Mbps network, twisted-pair cabling should always be used with a hub, which is a box with a row of 10BaseT or 100BaseTX ports. Each PC plugs into the box with its own twisted pair cable. Because all of the PCs' cables converge at the hub's central location, a twisted-pair network is often referred to as a star configuration. Do not connect PCs together without a hub. Although your network may work, communication will be unstable.


Installing the Hardware

1. Turn off your PC and any peripheral equipment attached to it. Remove the power cord or turn off the master switch on the back of the PC

2. Remove your computer's outside cover.

3. Open up your computer and locate the PCI expansion slot(s). Determine which of your PC’s PCI slots is the master slot. (In newer PCs, the PCI slots are usually all master slots. Older PCs may have both master and slave slots. The Fast Ethernet card must be inserted into a master slot). Your PC vendor can help you determine which slots are designed for 32-bit cards.

4. Carefully slide the Fast Ethernet card into your PC's slot. Make sure that all of its pins are touching the slot's contacts. Push gently with your thumbs until the card is snug in the slot. After the card is firmly in place, secure its fastening tab to your PC's chassis with a mounting screw.

5. Replace your PC's cover, then turn on your computer. If your computer has a Plug-and-Play BIOS, it will automatically recognize the card and assign a unique IRQ ("interrupt") and I/O address to it.

If your PC isn't Plug-and-Play compatible, consult your PC's user guide to see how you should go about assigning a unique IRQ and I/O address to a new interface card. Using your PC's BIOS menu, give the Fast Ethernet card IRQ and I/O values that are not already in use by another interface card in your computer.


Installing the Cabling

Attach one end of a twisted-pair cable into the Fast Ethernet card's RJ-45 port. Plug the other end of the cable into a 10BaseT, 100BaseTX hub or switching hub. If you plan to use both 10BaseT and 100Mbps network segments on the same network, you’ll need a dual-speed hub that allows segments of different speeds to communicate.

For more information on 10/100 hubs and switches, visit the Network Everywhere web site at http://www.networkeverywhere.com or call (888) 692-1065.

After installing the Fast Ethernet hardware in your computer, follow these instructions for installing the network driver. The installation procedure for the network driver will vary slightly depending on the version of Windows 95 you are using and your current system configuration. For troubleshooting tips during setup, refer to page 43.

There are different versions of Windows 95:

After installing the Fast Ethernet hardware in your computer, follow these instructions for installing the network driver. The installation procedure for the network driver will vary slightly depending on the version of Windows 98 you are using and your current system configuration. If at any time during the installation you encounter problems, consult the Troubleshooting section on page 43 of this guide.

To install the network driver:

1. Start up your computer and Windows 98.

2. Windows 98 will automatically detect the presence of the PCI Ethernet Controller hardware in your computer.

3. While the Update Device Driver Wizard window is visible, put the Fast Ethernet Card program disk 1 into drive A and click on Next.

4. The following window will appear, select "Search for the best driver for your device (Recommended). Click on Next.

5. The following window will appear, make sure that Specify a Location is selected. Type a:\win98 into the location box and then click on Next.

6. Windows will begin searching your drives for the correct device drivers. A message will appear that reads Windows found the Network Everywhere Fast Ethernet Adapter driver. Click on Next. If you do not see the message, go to problem 2 in the Troubleshooting section on page 43.

7. Windows 98 will begin copying a number of files onto your computer. If Windows asks you to supply your original Windows 98 installation or setup disks, insert the CD-ROM or disks as needed, and direct Windows 98 to the proper location. If Windows asks you to supply a driver called NC100, type a:\win98 in the box that pops up.

Note: During the installation, Windows 98 may ask you for a computer or workgroup name. If so, skip ahead to the instructions on page 14. Once you have established your computer and workgroup names, go back to where you left off and continue with the installation.

8. Windows will finish copying all of the necessary files to your system. Windows will notify you that it has finished installing the needed software. Click on Finish. When asked if you want to restart your computer, click Yes. The Windows 98 driver setup is complete. Please continue on to the next sections, which will provide instructions for configuring Windows 98 so that your computer will operate correctly in a networked environment. Consult your network administrator for your network configuration information if necessary.


Preparing Windows 98 For Use on a Network -- Step 1

9. Once you are back at the Windows 98 desktop, you can make any necessary changes to your system's network settings by clicking on your taskbar's Start button, then Settings, then Control Panel, and then the Network icon.

The Network window will appear. Click on the Configuration tab.

Make sure that the following network components are installed:

Client for Microsoft Networks
Network Everywhere Fast Ethernet Adapter (NC100)
TCP/IP Protocol

There may be other components listed in addition to the ones shown above. However, if any components shown above are missing, you’ll need to install them manually. Skip to the section entitled Manually Installing Network Components at the back of this guide (page 47).

Please Note: If you need to install the TCP/IP Protocol, contact your system administrator or refer to the Windows 98 documentation. Network Everywhere does not provide technical support for the configuration or troubleshooting of the TCP/IP protocol. Extra protocols (e.g. NetBEUI or IPX/SPX) may be needed to communicate with Windows 95, check other PCs for installed protocols.


Preparing Windows 98 for Use on a Network -- Step 2

10. In the Primary Network Logon box, select Client for Microsoft Networks.

11. Click on the Identification tab. Type the name of your computer in the Computer name box. Make up a name that is unique from all the other computers' names on the network. Call it whatever you'd like, (ex: Ace, Master, etc.)

12. Type the name of your workgroup in the Workgroup box. The name you type should be the same workgroup name in use by all of the other PCs on the network. The Workgroup box may be case sensitive depending on your network’s configuration. Use the same case that is in use on your other computers.

13. Enter a description of your computer in the Computer Description box. This box is optional.

14. Click on the Access Control tab. Make sure that Shared-level access control is selected. If the setting is on User-Level access control and you can’t change it, skip to problem 5 in the Troubleshooting section on page 44.

15. Click on the OK button. Your system may or may not ask you for your Windows 98 CD-ROM or the location of the 98 installation files. Direct Windows to the appropriate location, (D:\win98, C:\windows\options\cabs, etc.).

16. Once Windows is done copying the necessary files, the System Settings Change window appears. Remove all disks from your computer and click on Yes to restart your PC. If you don't see this window, simply close down Windows 98 and restart your computer. The installation is complete. Remember to remove the installation disk from the floppy drive.

Look at the Fast Ethernet Card's cable connector. If your cabling is properly attached and the network is detected, the green Link light will be on, and the Activity (ACT) light will be flickering or solid.

17. Once the computer has restarted and Windows is up, a Logon window will appear requiring you to enter a username and password. Make up a username and password, enter them, and click OK. Do not click the Cancel button, or you won't be able to log onto the network. If the a logon does not appear or if it does not allow you to log on, refer to problem 3 in the Troubleshooting section on page 44 of this guide.

18. Once you are at the Windows 98 desktop, double-click on the Network Neighborhood icon. You should see the name of the network, and/or the names of the other PCs on the network. In order to see your computer in Network Neighborhood, you need to enable file and printer sharing, which is covered on page 17 on.

If you don't see anything at all, press the F5 key on your keyboard a few times to refresh the screen.

If you only see your computer in Network Neighborhood, skip to problem 6 of the Troubleshooting section.

If you see all computers on the network except yours, and the other PCs can't see your computer, see problem 7 of the Troubleshooting section.

If you only see computers that are running the same operating system as you and you don’t see any others, go to problem 10 of the Troubleshooting section.


Client Setup Under Windows 98

Before enabling File and Printer Sharing, you should prepare your computer to be used with any file servers that may be on the network. If you are not using Windows 98 with an NT or NetWare file server, skip the next two sets of instructions. Otherwise:

The instructions that follow explain how to set up an NT 4.0 server/workstation.

You should have your original Windows NT CD-ROM handy during the installation, as you might be asked to supply it. Always contact your network administrator or consult your NT documentation if you have questions.

To install the network driver for an NT 4.0 Server or Workstation:

1. Start up your computer and Windows NT 4.0. Enter your username and password if asked to do so.

2. Click on Start, Settings, Control Panel, and then double-click on the Network icon.

3. If you have not installed Windows NT networking on your computer before, a message appears that reads: Windows NT Networking is not installed. Do you want to install it now?