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Router Support


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Getting Started
Firmware Upgrades
General Troubleshooting Tips
Some General Questions and Facts about the Router
Advanced Features

Getting Started


The most popular troubleshooting pointers for Cable/DSL 4-Port Router are shown below. Follow the checklist to make sure your hardware installed properly. If you have other ideas for setup tips & hints, please let us know.

Firmware upgrades


  • Firmware Upgrade. Click here to download the latest released firmware for the router. After extracting the files, please read the README.DOC file for upgrade instructions.

    General Troubleshooting Tips
  • MAC Address Cloning: MAC Address cloning allows the user to reassign the MAC Address to avoid registering the MAC Address to the ISP. Some ISP requires registration so the computer can Obtain an IP Address and then allow to connect to the Internet. MAC Address is a unique 48-bit number assigned to each Ethernet network adapter and maintained by the IEEE. Please do not use the MAC Address used in the User Guide because duplicate MAC address can adversely effect the ISP and the Internet you are connected to. Not all ISP require configuration of the MAC Address. It is recommended that you check with the ISP for advice. This Page explains the procedure in greater detail.
  • Network Operating System. The Router can be used with any computer running TCP/IP through an Ethernet or Fast Ethernet connection. Network Everywhere only provides technical support for computers using Windows 95, 98, NT, 2000 or XP using Netscape 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher. Network Everywhere does not provide technical support or assume any responsibility to configure the router under any other operating system.
  • Web Browser. The router is supported with Netscape 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher, running on Windows 95, 98, NT, 2000 or XP. Network Everywhere does not provide technical support for setup or configuration of any other browser or the use of the above mentioned browsers under any other operating system.
  • Supported Functions. Although the EtherFast Cable/DSL Router is a functional router; technical support is only provided for the Basic Web Access option on the router. If you want to use the Advanced features, please use the help button on each respective page. At this time there is no phone or Email support available for the Advanced features.
  • Avoid interference. Network cabling can be run under floors, around offices dividers, or over dropped ceilings. When planning your wiring layout, try to keep cables away from power outlets, florescent lighting fixtures, uninterruptable power supplies, and other sources of strong electromagnetic interference. If you need more information about cabling, see our cabling guide.
  • Uplinking to other Hubs or Switches If you are uplinking to another hub or switch you can use the uplink port on the back of the router with a straight through cable. Port 1 on the router may not be used if the uplink port is used and visa versa. Maximum uplink distance to a switch or a 10Mbps hub is 100 meters (328 feet).
  • LED Indicators. The LED indicators in front of the router marked WAN, denote the link and activity of the WAN connection. The diagnostic LED (Diag) corresponds to the self-test the router goes through when powered. The LEDs corresponding to each LAN port on the back of the router, correspond to the link, activity, duplex, collision, and speed.
  • Reset Cable/DSL Modem. If you have exhausted everything and still are having difficulties, try resetting the cable or DSL modem. You can accomplish this by turning off the cable or DSL modem for 3 seconds and then power the modem back on, then restart the computer.
  • Reset Cable/DSL Router to factory default. If you want to start over and set the router to factory default, put the reset button with a pen or something small enough to go through the hole for 3 seconds or until the Red Diag Light comes on, then restart the computer.
  • Setup Wizard Disk fails. If the setup wizard disk fails, you can ignore the error message and configure the router without using the software.
  • Cross-over cables. Depending on the model of the broadband modem you have, some require that you have a crossover cable. Please check with your provider to verify cable type required.
  • Games over the Router. If playing games like Quake or Battle.net, port 27960 must be opened in the router's advanced feature. Refer to the manual and the help button on the router on how to open ports.

    Some General Questions and Facts about the Router


    Q: Why does the Router not obtain the IP address assigned by my ISP?
    A: 1. Make sure that your cable or DSL modem is connected properly.
    2. Try resetting your cable or DSL modem by powering the modem off and on.
    3. If you are using dynamic IP addressing, make sure that your cable or DSL modem is DHCP-capable.
    4. Some ISPs require a MAC address to be registered with them.

    Q: If all else fails in the installation, what can I do?
    A: 1. Reset your cable modem or DSL modem by powering the unit off and on.
    2. Obtain the latest release of firmware on this website.
    3. Reset the Router’s factory default by holding down the reset button for at least 3 seconds.
    4. Flash the firmware again to the Router, to ensure that it was successfully written to the unit.

    Q: How will I be notified of new router firmware upgrades?
    A: All Network Everywhere firmware upgrades are posted on this website, where they can be downloaded for free. The router’s firmware can be upgraded with TFTP programs.

    Q. Does the Router support IPSEC?
    A: Yes.

    Q. What is NAT?
    Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that is sent out to the Internet. This adds a level of security, because the address of a PC connected to the private LAN is never transmitted to the Internet. Furthermore, NAT allows the Cable/DSL Router to be used with low-cost Internet accounts, such as DSL or cable modems, where only one TCP/IP address is pro-vided by the ISP. The user may have many private addresses behind the single address provided by the ISP.

    Q: What type of firewall is the router equipped with?
    A: The router uses NAT and TCP/IP port inspections.

    Q: Does the router do Stateful packet inspection?
    A: Yes.

    Q. I am not able to get my emails or my ISP web page (e.g. http://www.isp.com/), what can be done?
    A: You can contact the ISP to get the full URL or you can do the following:
    1. Connect one of the computers directly to the cable modem.
    2. Open a command prompt and ping the ISP web server or mail server name given. For example, at the command prompt you issue the command:

    ping www and then press Enter.

    You should be able to get an IP address when it replies.
    3. After you get the IP Address, enter the IP address on the mail server option or the internet browser.

    Q. I am not able to get to the web configuration screen for the router, what can I do?
    A: You may have to remove proxy settings on your Internet browser, e.g., Netscape or Internet Explorer. Or, remove the dial-up settings on your browser.

    Q. What is DMZ?
    A: Demilitarized Zone (DMZ) allows one IP Address (computer) to be exposed to the Internet. Some applications require multiple TCP/IP ports to be open. DMZ allows just one computer to be exposed for that purpose. It is recommended that you set your computer with a static IP if you want to use DMZ.

    Q: If DMZ is used, does the exposed user share the public IP with the Router?
    A: No.

    Q: Does the Cable/DSL router support ICQ send file?
    A: Yes, with the follwing fix:
    ICQ menu-> preference -> connections tab->
    check "I am behind a firewall or proxy " and set the firewall time out to 80 seconds in firewall setting, then Internet user can send file to user behind router for the first time connection!

    Q. How can I play internet games (i.e. Ages of empire) with the router?
    A: Enable DMZ in “Advanced Features” of the web configuration screen. For example, if your computer’s IP address is 192.168.1.102, enter the last three digits, or “102”, in the DMZ field. You may also try using the port forwarding option instead of using DMZ.

    Q: What is the maximum number of users supported by the router?
    A: The router supports 253 users maximum.

    Q: Is it cross platform compatible?
    A: Any platform that supports Ethernet & TCP/IP is compatible with the router.

    Q: Will the router function in a Mac environment?
    A: Yes, but Network Everywhere doesn’t provide upgrade programs for Macintoshes. However, you may be able to find some software that uses TFTP for your Macs. You can also use the web interface to upgrade the firmware. This is located at the router's web interface Help->Firmware Upgrade.

    Q: Will the router allow you to use your own public IPs and Domain or
    do you have to use the IPs provided by the router?
    A: The router mode allows for customization of your public IPs and Domain..

    Q: How many ports can be forwarded simultaneously?
    A: Theoretically, the router can establish 520 sessions at the same time.

    Q: Can multiple gamers on the LAN get on a game server and play simultaneously with only 1 public IP?
    A: It depends on what kind of game or game server it is. For example, Unreal Games support multi-login with one public IP.

    Q: Does the router replace a modem? (is there a cable or DSL modem in
    the router.)
    A: No. The router must work in conjunction with a Cable/DSL modem.

    Q: What modems will the router be compatible with?
    A: The router is compatible with any Cable/DSL modem that supports Ethernet.

    Q: What are the advanced features?
    A: The router’s advanced features include Filters, Forwarding, Dynamic Routing, Static Routing, and DMZ Host.

    Q: How big is the memory buffer in the router?
    A: 512 Kilobytes.

    Q: How do I access the router's set-up pages with a Mac?
    A: The router’s set-up pages are accessible to the Mac through the Mac’s web browser, which must be Microsoft Internet Explorer 4.0 or higher, or Netscape Navigator 4.0 or higher. Use the default address 192.168.1.1.

    Q: Can I specify whether to use UDP or TCP on the ports?
    A: Yes, you may specify whether to use UDP or TCP on the ports.

    Q: How can I check whether I have static or DHCP(dynamic) IP addresses?
    A: Consult your ISP to confirm this information.

    Advanced Features


    Filters

    Filters block specific internal users from accessing the Internet. You can set up a filter through an IP address or a network Port number.

    To Modify Filter Settings
    • Enter the IP addresses that you want to filter into the IP address fields. The users who have these IP addresses will not be able to access the Internet.
    • You can also filter users by entering their network port number. Enter the port numbers you want to filter into the port numbers fields. Users who are connected to the Router will no longer be able to access any port number listed there.
    • To block external parties from making data requests of your LAN, enable the "Block WAN Request" selection.
    Click the Apply button to save any changes.

    Forwarding

    Port forwarding sets up public services on your network. When users from the Internet make certain requests of your network, the router will forward those requests to the appropriate computer. The router's DHCP function must be disabled to use Forwarding. Forwarding is generally used to set up a webserver, ftp server, or e-mail server on your network.

    To add a server using Forwarding:

    • Enter the port number used by the server. On the same line, enter the IP Address of the server that you want the Internet users to be able to access.
    • Configure as many entries as you would like until all of the link entries are filled.
    • Click the Apply to save the settings.

    Dynamic Routing

    With Dynamic Routing you can automatically adjust to physical changes in the network's layout. The router, using the RIP protocol, determines the network packets’ route based on the fewest number of hops between the source and the destination. The RIP protocol regularly broadcasts routing information to other routers on the network.

    To set up Dynamic Routing:

    • Choose the correct working mode. Gateway Mode should be used if your Network Everywhere router is hosting your network's connection to the Internet. Router Mode should be selected if the router exists on a network with other routers.
    • Choose the protocol by which you transmit data on the network.
    • Choose the protocol by which the Router receives network data.
    • Click the Apply button to save your changes.

    Static Routing

    If there are multiple routers on your network, it is necessary to configure the unit's static routing functions. The static routing function determines your network’s data paths. Use static routing to allow different IP domain users to access the Internet through your Cable/DSL Router. Click on the Show Routing Table button to view the current routing table.

    To create a static route entry:

    • Select a Static Route Entry from the drop down list. The device supports up to 20 static route entries.
    • Enter the following data for the static route:
      Destination LAN IP : Enter the network address of the remote LAN segment. For a standard Class C IP domain, the network address is the first 3 fields of the Destination LAN IP, while the last field should be 0.

      Network Mask : Enter the Subnet Mask used on the destination LAN IP domain. For Class C IP domain, the Subnet Mask is 255.255.255.0.

      Gateway IP : If the Network Everywhere router is the main IP router to connect your network to the Internet, then your Gateway IP is the same IP Address as the Network Everywhere router. If you have another router handling your network's Internet connection, enter the IP Address of your main Internet router here instead.

    • Click the Apply button to save your changes.

    DMZ Host

    The DMZ Host setting allows one local user to be exposed to the Internet to use a special-purpose service such as Internet gaming or Video-conferencing. To expose one computer, enter the computer’s IP address and click the Apply button. Inactivate DMZ by entering a zero (0).


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